Terms & Condition

GENERAL TERMS & CONDITIONS OF SALE

INFORMATION & DETAILS

Always striving to improve our property, we perform regular upgrades. Therefore, property details and/or room facilities may be different from the displayed photos. Although we always try to provide you with the latest information and details, please be sure to check with us on any specifics that may be important to you.

CHECK-IN/CHECK-OUT

Check-in: 14:00

Check-out: 10:00 (failure to do so shall result in The Client being billed for one extra night)

COMPLIANCE WITH ROOM OCCUPANCY

The property shall be for the exclusive use of The Guest.

Upon reservation, The Guest agrees to comply strictly with the booked room occupancy at the time the reservation was confirmed.

The rental of the property is only available to the guests and the number of persons indicated on the booking form or during the exchange of emails.

Subletting and sharing with outsiders are not permitted.

No visitors are allowed, except with the permission of the management.

USE OF THE PROPERTY

The Guest agrees and accepts to use the property responsibly. Any behaviour contrary to laws, good morals, and/or public order will result in The Host asking The Guest to leave the premises. In such a case, no compensation nor reimbursement shall be made by The Host. The Host shall also not be responsible for any damages or prejudice if any. This will be applied automatically and as of right, without The Host having to fulfil any judicial or extra-judicial formality.

Children must be under constant adult supervision as the property does not have child security systems or supervision.

Animals, including pets and strays, are not permitted.

RESERVATION

In the event of a promotional code or special offer, these will only be applicable at the time of booking to the service booked and to the total amount confirmed and cannot be applied to any other service that The Guest intends to reserve later unless otherwise agreed between the parties.

Subject to our confirmation, your reservation will be irrevocably binding upon your clicking on “Confirm” on our website.

As we will send you a confirmation of your reservation by email, it is your duty to provide us with an accurate email address. Such confirmation will usually be made within 48 business hours after you submitted your reservation. Our confirmation email will serve as proof of valid reservation and will contain relevant information about the reservation. If you do not receive such confirmation, please notify us by e-mail at contact@chamgaia.mu.

Please read and check carefully all the information contained in our confirmation email to ensure that it conforms to your reservation. You are required to present your confirmation email when checking in at ChamGaia, in addition to a valid passport or ID.

PAYMENT OPTIONS & CREDIT CARD INFORMATION

A deposit of 100% is required to be paid on confirmation of the booking via bank transfer OR credit card. We will send you the instructions on how to proceed, in accordance with your preferred mode of payment.

Your booking is kept on hold for a maximum of 5 days until we receive your deposit. We will not be able to guarantee your booking past this date.

When a bank transfer is made, please ensure that your payment is net of any charges.

For all transactions, payment of the booking shall constitute signature and express acceptance of the sale with all that is included in the price.

Please note you will be required to show your passport or ID and credit card upon check-in. The credit card holder needs to be present. If your prepayment was done by credit card, the credit card needs to match the one used to guarantee the booking. In case the booking is done by another cardholder, other than the guest, we will need proof such as a credit card copy (recto/verso) of the cardholder, a correspondence of the cardholder allowing us to use their credit card and ID or passport of the cardholder.

CANCELLATION POLICY

Semi-flexible:

    - Up to 14 days prior to arrival: no cancellation fee, your deposit will be refunded

    - As from 14 days prior to arrival: no refund. Your deposit will remain at your disposal for a rescheduled stay, in case of 'force       majeure'. An official proof will have to be submitted.

    - No show or unexpected departure: 100% of your deposit will be charged

All prices listed on this website are in MUR.

Cancellations will not be processed unless we receive an official cancellation request by mail on our mail address: contact@chamgaia.mu.

After you have cancelled a booking, you will receive an email to confirm your cancellation at the e-mail address you provided at the time of booking.

To prevent any fraud, refunds (when applicable) will only be made to the credit card or bank account used to secure the original booking. Any booking /bank and/or credit card charges applied will be at The Guest’s expense.

Applicable procedure in case of flight delay/cancellation or due to unforeseen circumstances (including cyclones)

Guests arriving on delayed flights but leaving on the scheduled date of departure: the whole stay will be charged with no compensation.

Guests arriving on delayed flights but spending the number of nights originally booked (subject to availability) at ChamGaia (i.e., delay = extension): the whole stay will be charged with no compensation.

Guests arriving on scheduled date but extending their stay at ChamGaia due to non-operating flights: the extra nights will be charged at the same rate as the ones The Guest booked at the time, he/she confirmed the reservation. This is to be paid directly at ChamGaia upon the moment The Guest decides to extend.

REGISTRATION FORMS

At the time of check-in, The Guest will be requested to fill in and sign a registration form upon arrival.

DAMAGE DEPOSIT

At check-in, a damage deposit of €500 (or its equivalent in Mauritian Rupees) will be required. You are therefore required to present a valid credit card at the time of check-in, in your name. This deposit will be taken in the form of a debit authorization on your credit card. The authorisation will be cancelled no later than 10 (ten) days after your departure, provided that no damage to the property has occurred during your stay.

An inventory of the premises is made on arrival and departure. You are given 12 hours after entering the accommodation to report any irregularities in the initial inventory, otherwise, the premises will be considered to have been handed over to you in the condition mentioned.

SERVICES

We can propose a range of services on site.

1. Direct services

You can book a few services directly with our team. These services will be payable upon check-out at the current rate in cash in MUR. Note some services need to be requested at least 24 hours in advance and remain subject to availability.

2. Reservation for outdoor activities or services provided by other companies

Our team can book your activities or services provided outside ChamGaia, such as taxis, boat trips, swimming with dolphins, bicycle rentals, etc...

No additional costs will be charged.

The rates and service conditions are those of the contractor and are independent of our company. Payment for the activity must be made directly to the operator.

RULES & RESPONSIBILITIES

• The villa is rented for the number of people indicated at the time of booking. In case of over-occupancy, The Host will charge Rs 2,500 / night / extra person payable in MUR upon check-in. The maximum occupancy of the property is 8 guests. Occupancy over 8 guests will not be allowed.
• No visitors are allowed, except with the permission of The Host.
• Please do not assign and/or delegate one or more of your rights and/or obligations under the booking of this villa rental.
• Please do not use the property for any other purpose than that of holiday accommodation. Any other use must be approved by ChamGaia Ltee in advance.
• A period of 12 hours is granted to the guest, after taking possession of the villa, to report any error on the arrival inventory. After that period,  the premises are deemed to have been delivered in perfect condition.
• Please take care of the premises, as it was your own, by keeping the interior & exterior areas in order and in good condition.
• Avoid any act or oversight that could cause damage to the premises or result in the nullity or voidability of the insurance policy of the premises. Access to “technical" items, in general, is not allowed.
• Restore any damage caused to the premises by accepting to reimburse the cost of replacement or of repair.
• If the premises were left in poor condition and additional cleaning is required, a fee of Rs 4,000 will be claimed and will be payable upon check-out.
• Avoid causing noise pollution that would in any way disturb the peace of ChamGaia’s neighbours. The property has a zero-tolerance policy for noise. Loud music & parties are strictly forbidden.
• Authorise ChamGaia personnel, housekeeping, and gardening team, to enter the premises during reasonable hours for standard operation intervention, and for inspection.
• Make sure you understand how to use any electrical equipment that you are not familiar with and please do not change any existing settings. Please do not move or remove appliances, dishes, bedding, or other equipment.
• Young children should be under the constant supervision of adults.
• In case of personal injury, you should always contact your own insurance company. The Host cannot be held responsible for this process, but we are available if you need help.
• Please do not hang wet towels or clothes on balconies, balustrades & furniture.
• Animals are prohibited in the villa.
• Protect our environment by saving Water & Energy. Please turn off the water, electrical equipment & lights after use and use the resources in an eco-conscious way.
• You are fully responsible for taking care of all personal belongings and valuables. We recommend you make use of the 4-digit electronic safe placed in each bedroom. We cannot be held responsible in case of loss.
• All illegal substances, drugs, arms, or any other type of dangerous objects and substances are prohibited on the property
• Smoking - we humbly request the use of outdoor spaces for smoking. Kindly make use of ashtrays for cigarette buds and take all necessary precautions and safety measures to prevent fire for your own personal safety. Smoking in the bedrooms is strictly forbidden.
• Fireworks are strictly prohibited
• Usage of candles can be a real hazard if not monitored correctly. Please keep the lighted candles out of the reach of kids. Light up candles in an area free of any inflammable items such as curtains, napkins, or furniture.